FAQ
WHERE CAN I CHECK MY ORDER STATUS?
Once your order is fulfilled and ready for shipping, you will receive an email confirmation with a tracking number.
CAN I EXPEDITE SHIPPING?
To inquire about custom shipping options, please email orders@zoebioscreative.com. Freight orders cannot be expedited.
WHAT IS THE CANCELLATION POLICY?
Every piece is made to order so we offer a 72-hour grace period after the order was placed to cancel and receive a full refund. All other cancellations will be reviewed upon request and may be subject to a restocking fee.
HOW ARE THE PIECES SHIPPED? DO YOU SHIP OUTSIDE THE UNITED STATES?
Shipping to US and Canada only. Unframed pieces and smaller framed pieces are shipped in a tube via FedEx Ground. Larger pieces, 50” and above require freighting and will be sent via FedEx Freight. Shipping rates vary based on zip code. Savings on shipping rates are applied to orders of 3 or more pieces. Flat rate shipping and packing will be applied to single piece orders.
CAN I CUSTOMIZE ARTWORK?
You can absolutely customize your artwork! Whether you would like a different size, frame, or perhaps a custom color, we are happy to take all requests and comply when we can. Before you add any piece to your cart, you will see a text box above the "add to cart" button, in which you will be able to write your customization requests. A member of our team will contact you if there are any limitations with the requests.
WHAT IS THE LEAD TIME?
Every piece is made to order. Due to the COVID-19 crisis our lead time for framed pieces will be 8 weeks, 4 weeks for unframed pieces and pieces that include textiles or objects are 8-10 weeks.
